SEE BELOW FOR HELP AND SUPPORT ON THE FOLLOWING ISSUES

iPhone Battery Replacement Message

If the battery in the newest iPhones (iPhone XR, XS, XS Max or newer) is replaced, a message indicating you need to service your battery appears in Settings > Battery, next to Battery Health. The “Service” message is normally an indication that the battery is degraded and needs to be replaced. The message appears when you insert a replacement battery – even when you swap a genuine Apple battery (or from another iPhone), the phone will still display the “Service” message.

You will see a notification on your lock screen for the first 4 days that you use your device, and in the Settings app for 15 days. After that period, you can find the notification by going to Settings > Battery > Battery Health.

iPhone Screen Replacement Message

Starting with iOS 15 and iPhone 11 models (the 11, Pro, and Pro Max) and newer, your phone will show a message if it has had a screen replacement: “Unable to verify this iPhone has a genuine Apple display.” It starts as a message on your lock screen, lasting for four days. After this, the warning hides itself in the Settings for 15 days, and then in Settings > General > About after that. It does not affect your ability to use your device.

This warning, similar to the recent addition of battery warnings, happens even if you swap a genuine Apple screen from one phone to another. To avoid the warning, you have to have a display installed by Apple themselves or the screen IC’s transferred across.

The TrueTone functionality will stay on the iPhone as we use a special programmer to transfer the data across.

Audio IC Disease On iPhone 7 Series

The Audio IC issue appears on both the iPhone 7 and 7 Plus & is now one of the most frequent faults being repaired on a board level. Owners of the devices will notice:

  • Slow booting of the phone.
  • “Audio Devices not found” message when going into the Voice Memo application.
  • Voice Memo application won’t allow you to record a message.
  • Callers can’t hear you.
  • Siri can’t hear you.
  • Speaker greyed out on calls.
  • Earpiece speaker not working in calls.
  • Stuck on Apple logo (with Taptic feedback).
  • Your phone takes a long time to turn up.

Why Does This Happen?

We believe that this is another manifestation of the same underlying problem that plagued the iPhone 6/6 Plus with the touch disease problem that we brought to the world’s attention in 2015. With the touch disease, it is the M1 pad under the Meson Touch IC chip that separates from the board due to the inherent bendiness of the iPhone logic board during normal daily use.

On the iPhone 7/7 Plus, as the phone ages, the subtle bendy/bouncy forces of daily use eventually stretch and flex the thin wire of the C12 pad as the solder ball attached to it is wiggled like a nano-sized paper clip.  Over time, C12 becomes an increasingly poorly attached and your phone begins to show the symptoms of Audio IC failures.  Eventually, C12 will detach completely and you will have full blown Audio IC disease, meaning that your phone will have a really difficult time even turning on at all.

How long does an Audio IC repair take?

The turnaround time for an Audio IC repair is normally 3-5 working days. Your device would need to be sent away to board level technicians.

How To Find Your Model

APPLE

Method 1: Look in settings. Go to Settings – General – About – Model Name

Method 2: Look on your device.

Samsung/Android

Method 1: Look on your device.

Method 2: Look in settings. Go to Settings – About – Model Number.

Kindle

Method 1: Look on your device.

Method 2: Look in settings. Settings – About – Model Number